Terms of Service
1. Introduction
Welcome to The Niva Store! By accessing or using our website, you agree to comply with these Terms of Service. Please read them carefully before making a purchase.
2. General Terms
- By using our site, you confirm that you are at least 18 years old or have parental permission.
- We reserve the right to modify these terms at any time. Continued use of the website means you accept any changes.
3. Products & Orders
- All products are 3D-printed and made to order; slight variations may occur.
- We reserve the right to limit or cancel orders if fraudulent or unauthorized activity is suspected.
- Prices and product availability are subject to change without notice.
4. Shipping & Delivery
- Orders are processed within 3 to 4 business days and shipped via India Post.
- Delivery times depend on location, typically taking 5–10 business days within India.
- We are not responsible for delays due to external factors (e.g., courier delays, customs, etc.).
5. Returns & Refunds
- Customers must notify us within 24 hours of receiving a product to request a return or exchange.
- Return shipping costs are the customer’s responsibility. Refunds/replacements are processed upon receiving and inspecting the returned item.
- Custom orders are non-refundable unless damaged in transit.
6. Payment & Security
- We accept online payments via Razorpay and other secure payment gateways.
- We do not store your payment details; transactions are processed through secure third-party services.
7. Intellectual Property
- All designs, images, and content on this site are our property or used with permission. Reproduction without consent is prohibited.
8. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
- In no case shall our liability exceed the amount paid for the product.
9. Contact Information
For any questions, reach us at info.nivadesigns@gmail.com.